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Frequently Asked Questions
Help Topics
Shipping & Pickup
What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other popular online payment platforms. Rest assured that all payment transactions are secure and encrypted for your protection.
How do I know the painting's dimensions and details?
Detailed information about each painting, including its dimensions, medium, artist, and a description, can be found on the product page. Please read this information carefully before making a purchase.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your painting, you can return it within 15 days of receiving it for a full refund or exchange. Please review our detailed Return and Exchange Policy on our website for more information, including eligibility criteria and the return process.
How is the artwork packaged to ensure it arrives safely?
We take great care in packaging our artwork to ensure it reaches you in pristine condition. Paintings are wrapped in protective layers and placed in sturdy, custom-designed packaging to prevent damage during transit. We work with trusted shipping partners to guarantee safe delivery.
What are the shipping costs, and do you offer international shipping?
Shipping costs vary depending on your location and the size of the artwork. We offer both domestic and international shipping options. You can calculate the shipping cost during the checkout process by providing your delivery address.
Many of the times there is FREE SHIPPING or offer available for the same. Checkout product page for the info.
How long does it take to receive my order?
The delivery time depends on your location, the painting's size, and the shipping method you choose. On average, domestic orders usually arrive within 5-10 business days, while international orders may take longer. You will receive a tracking number to monitor the status of your shipment.
Do you provide a certificate of authenticity with the paintings?
Yes, we provide a certificate of authenticity with each painting, signed by the artist. This certificate confirms the artwork's origin, authenticity, and details about the artist.
How can I contact customer support if I have more questions?
You can reach our customer support team through the "Contact Us" page on our website. Feel free to send us an email, and we will respond to your inquiry promptly.
Email: care@luxorebypalak.com
Whatsapp: +91-87702 19533